Microsoft PPM Support Roles and Responsibilities

Understanding Microsoft PPM Support Roles and Responsibilities is critical to the success of any Project Online / Server solution. Organizations change. New business units onboard. New individuals are assigned PPM related roles. Here’s a summary of the Microsoft PPM Support Roles and Responsibilities to consider for Project Online / Server in your organization.

Role

Responsibilities

Skills / Knowledge

Help Desk

Assistant

 · Level 1 – End User Support and Troubleshooting Requests

· New User Onboarding

· Project Professional Connectivity and Patching

 · Project Server / Online Frequent Use Cases

· SharePoint Project Site Frequent Use Cases

· Communications Skills

· Customer Service

Microsoft PPM

Administrator

 · Level 2 – End User Support and Troubleshooting Requests

· User Account Management

· Access Control Management

· Force Check-In Enterprise Objects

· Project Workflow Restarts

· Troubleshoot Failed Queue Jobs

· Project Plan Recovery

· Project Plan Imports

· Maintain Enterprise Calendars

· Maintain Fiscal Periods

· Maintain Timesheet Periods

· Manage Delegations

· Maintain Schedule Templates

· Maintain Enterprise Resource Pool

· Modify OLAP Cube

· Modify Enterprise Custom Fields

· Modify Project Detail Pages

· Modify PWA Views

· Modify Enterprise Global Template

· PPM Data Archival and Removal

 · Project Server / Online Administration and Configuration

· Project Professional

· SharePoint Server Administration and Configuration

· PPM Solutions Expertise

· Communications Skills

· Customer Service

Microsoft PPM

Specialist

 · Level 3 – End User Support and Troubleshooting Requests

· Onboarding of New Organizations

· Add/Modify Portfolio Lifecycle Workflows

· Add/Modify Enterprise Project Types

· Modify Security Settings and User Permissions

· Add/Modify SharePoint Site Templates

· Custom Integration and Solution Development

 · Advanced Project Server / Online Configuration Expertise

· Advanced Project Professional Expertise

· SharePoint Designer

· SharePoint Workflow Development

· SharePoint Management Shell

· SharePoint Event and ULS Log Analysis

· Coding Skills for Custom Integrations and Development – C#, JavaScript, TSQL

· Consulting Skills

· Follow Through

Microsoft PPM

Business Intelligence Specialist

 · Develop and Enhance Excel Reports

· Develop and Enhance PowerBI Reports

· Develop and Enhance Custom Reports – SSRS, Spotfire, Tableau

 · Excel Pivot Tables

· Excel Charts

· Excel Power View

· TSQL

· SQL Reporting Services

· Spotfire

· Tableau

Microsoft PPM

Training Specialist

 · New User Training

· Refresher Courses

· Knowledge Share Sessions

 · All Project Server / Online Use Cases

· All SharePoint Project Site Use Cases

· Training Materials Development

· Public Speaking

PPM

Process Champion

 · PPM Process and Standards Definition

· PPM Governance

· PPM Template Development

· PMO Leadership

· Identification of Best Practices

· Playbook Maintenance

· Lessons Learned Review

 · PPM and PMO Expertise

· Process Development

· Communication Skills

Organizational Change Expert

 · PPM Evangelism

· Adoption Programs

· Compliance Programs

· Change Management

 · Organizational Change Management

· Rewards Programs

· Communications Skills

· Public Speaking

Windows Server Administrator

(On Premise Only)

 · Operating System Software Updates

· Application Software Updates

· Troubleshooting

 · Windows Server Administration

Database Administrator

(On Premise Only)

 · Database Backup and Recovery

· Troubleshooting

 · SQL Server Administration

Active Directory Administrator

(On Premise Only)

 · Account Troubleshooting · Active Directory Administration

Network Administrator

 · Troubleshooting Network Connectivity · Networking