Question:  Unable to open project from Project Online/PWA by clicking the project icon in the Indicator column on Project Center.  When the user clicks on the icon, it doesn’t open Project Professional like it should.  The user is on the latest IE and clear their internet cache and they have the correct permissions in Project to Open projects.

You may have two versions of project installed (1. click to run and 2. the version pushed by IT).  Check if user has two versions of Project installed using these steps:

  1. Open Control Panel.
  2. Click “Uninstall a Program”.
  3. Check if you see two versions of Project

Check the Project version number using these steps:

  1. Start Microsoft Project
  2. Click the File tab in the ribbon
  3. Click Account
  4. On the right, you should see an About Project button.
  5. Click on the About Project Button

Additional Note:  This issue will also occur anytime alternative versions of Office are installed or patched after Project.  The typical solution in this cases is to repair Project, which unfortunately can be an ongoing issue.